Riverbend Music Center Business Case Study

How Riverbend Music Center Filled its Staffing Gap with Upshift

riverbend header

About the Company

Riverbend Music Center is the largest venue in the Greater Cincinnati area. It is a premier location for artists to perform when visiting Southwest Ohio and Northern Kentucky. The center hosts an average of 50 shows per year with a total attendance by over 400k people.

The Challenge

Riverbend Music Center was looking to fill third shift positions to faciliate and then clean up after performances. After staffing agencies had difficulty with quality and turnaround time, Riverbend turned to Upshift.

goal

How Upshift Met the Challenge

Riverbend posted its first shift with Upshift in April, and it was completely filled in less than 24 hours. Since then Upshift has maintained a fill rate above 95% with most shifts being filled in under 24 hours. Finding extra help during concerts for Riverbend was as easy as clicking a button to post a shift. Staffing headaches previously experienced in the run-up to an event have been eliminated since Upshift.

Results?

Upshift modernized the entire process using technology which resulted in higher quality workers, faster fill times and easier management. This resolved the quality and reliability issues that Riverbend Music Center experienced and allowed them to go from using multiple staffing providers and still being short staffed to using only one and still being able to meet all of their requirements.

“With the ease and convenience of the ‘duplicate’ feature, Upshift’s recruiting process has made adding personnel easier than ever.  We couldn’t be happier with the overall outstanding quality of employees recruited with Upshift.”

James Kirby

- Operations Manager

<24Hours

Shift Fill Time

+95%

Fill Rate

Learn More About Upshift

Simplify your staffing through Upshift. Click below to schedule a time to speak with a member of our team or learn more about Upshift.

Learn More About Upshift

Simplify your staffing through Upshift. Click below to schedule a time to speak with a member of our team or learn more about Upshift.

Other Case Studies